From now on, before spending any significant money on anything, I will test their customer service phone number. If I cannot get to a human being who is reasonably helpful, I will not become a customer.
Understand, I'm all for saving money by automating customer service where possible. But many companies (AT&T Wireless, for example) now make ad hoc, human-interaction support literally unavailable. A demonstrated intent to avoid customer contact is a sign of a bad business partner, and I will not support such bad business practices anymore. (steam, steam, steam)